Cancellation and Refund Policy
Effective Date: June 19, 2025
Thank you for purchasing digital products from MKG MNGs (https://mkgmngs.com). This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds related to our digital products, including but not limited to e-books, software, digital downloads, and online services.
1. Nature of Digital Products
Due to the nature of digital products, which are delivered instantly upon purchase and are non-tangible, we have specific policies regarding cancellations and refunds. Please review these terms carefully before making a purchase.
2. Cancellation Policy
Pre-Delivery Cancellation: Since digital products are delivered immediately upon purchase through electronic means (e.g., download links or access to digital content), cancellations are generally not permitted after the purchase is completed.
Order Errors: If you believe an error occurred during your purchase (e.g., purchasing the wrong product), please contact our support team at support@mkgmngs.com within 24 hours of your purchase. We will review your request and determine if a cancellation or alternative solution is possible.
3. Refund Policy
We strive to ensure customer satisfaction, but due to the non-returnable nature of digital products, refunds are not guaranteed. Refunds may be considered under the following circumstances:
Non-Delivery: If you have not received access to your purchased digital product due to technical issues on our end, please contact us within 7 days of purchase. We will verify the issue and either provide access or issue a full refund.
Defective Product: If the digital product is defective (e.g., corrupted file, inaccessible content, or does not function as described), please notify us within 7 days of purchase. We will investigate and, at our discretion, provide a replacement, corrected version, or a refund.
Accidental Purchase: If you accidentally purchase a digital product, you may request a refund within 24 hours of purchase, provided the product has not been downloaded, accessed, or used. Refund requests will be evaluated on a case-by-case basis.
4. Non-Refundable Circumstances
Refunds will not be provided in the following cases:
You change your mind after downloading or accessing the digital product.
The product does not meet your expectations but functions as described.
You fail to meet the system requirements or technical specifications outlined for the product.
The refund request is made more than 7 days after purchase, unless required by applicable law.
5. How to Request a Refund
To request a refund, please follow these steps:
Contact our support team at support@mkgmngs.com.
Provide your order number, the name of the product, and a detailed explanation of the issue.
Submit your request within the applicable time frame (24 hours for accidental purchases or 7 days for non-delivery or defective products).
We will review your request and respond within 5 business days. If approved, refunds will be processed to the original payment method within 10 business days.
6. Exceptions and Consumer Rights
This policy does not affect your statutory rights under applicable consumer protection laws. If you are located in a jurisdiction that requires specific refund or cancellation rights (e.g., a cooling-off period for digital purchases), we will comply with those legal requirements. Please contact us for clarification if you believe this applies to your purchase.
7. Contact Us
For questions or assistance regarding cancellations or refunds, please reach out to us:
Email: support@mkgmngs.com
Website: https://mkgmngs.com/support
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST
We are committed to addressing your concerns promptly and fairly.
8. Policy Updates
MKG MNGs reserves the right to update this Cancellation and Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Please check this page periodically for the latest information.
Thank you for choosing MKG MNGs. We value your trust and strive to provide high-quality digital products and services.